Which action would MOST reduce a physical therapist's risk of being sued for medical malpractice?

• A. Consistently obtaining written informed consent before initiating treatment
• B. Maintaining accurate medical records
• C. Establishing excellent communication and rapport with patients
• D. Relying more on objective test findings than on subjective findings

Answer: (C)

Strong, patient-centered communication and rapport with patients is the most protective measure against malpractice claims because it directly affects how patients perceive and experience care. When you explain the treatment plan clearly, discuss potential risks and alternatives, invite questions, listen actively, and address concerns in a respectful, empathetic way, patients feel heard and understood. This builds trust, improves adherence to therapy, and reduces misinterpretations of care as negligent. Even with thorough documentation and informed consent, a poor patient relationship can lead to dissatisfaction, disputes, or claims. So fostering ongoing, open communication creates a collaborative relationship that lowers the likelihood of lawsuits.

Written informed consent and accurate medical records are still essential safety practices, but they don’t have as strong an impact on preventing lawsuits as how well you communicate and connect with patients. Relying solely on objective findings without acknowledging patient concerns can miss important subjective experiences that influence outcomes and satisfaction.